FAQ

Have a question? Check here in case someone previously asked the same. If your question is not listed here, please do not hesitate to contact us. We'll be glad to assist you.

Does your work come with a warranty?

Our work comes with a standard 1 year parts and labor warranty. There are some parts that can come with a parts warranty of up to two years, such as Bosch Starters and Alternators.

Should I wait for my oil service light to come on before I get an oil change?

On some of the later model BMW’s the oil service light is set to allow as much as 15,000 miles between oil changes. Since we see and service vehicles that are higher in mileage we have first hand knowledge of what damage 15,000 mile oil changes can cause. We recommend not going over 7,500 miles on the synthetic oil. If you are using Petroleum oil then it should be changed every 3,000 miles.

What kind of oil do you use?

We use only O.E. Manufacturer oil and oil filters.

Will doing work at your shop void my manufacturer warranty?

No. Doing an oil change or any other service will not void your manufacturer warranty. When we do an oil change at the 7,500 mile interval we will not reset your oil lights so you can still get your free maintenance service at BMW.

Are your technicians certified?

Yes, our technicians are ASE certified! Our technicians have been factory trained and have plenty of experience. We make it a priority to keep our technicians up to date with their certifications. We currently have three qualified state inspectors at our facility.

Can I bring my own parts and have you put them on?

We will install your parts but we will not offer any sort of warranty for the work done.

How do your prices compare to the dealer and to other repair shops in the area?

We can beat the dealer’s price on any work you need! We constantly update or prices to remain competitive with other repair shops. We only use factory, or O.E.M., parts so our prices are in accordance to those parts. Other shops may offer an aftermarket part which is cheaper in price but that part is also cheaper in quality and will not last as long as a factory part. We will work with you to offer the best deal around to get your vehicle on the road again!

Do I have to drop my car off or can I wait for it?

You are welcome to wait for your vehicle to be serviced. We have a waiting area with internet access, reading material, and a television. Some work will take some time to complete so there may be some times where dropping the vehicle off is the best alternative. We do our best to ensure that you are without your vehicle for as little time as possible and still be able to back up the quality of our work.

Do I have to make an appointment?

Appointments are preferred but not always necessary. Our reason for appointments is so we do not have too many people waiting at one time which would make it difficult to complete the service on your vehicle in a timely manner. You can be sure that if you call us for an appointment we will be able to fit you in within a day or two. Usually scheduling an appointment a day ahead of time is sufficient enough.